Shipping & Returns
Shipping and returns policy
Review order processing, shipping methods, delivery expectations, and return eligibility for Refined Labs. Products are supplied for qualified laboratory research use only.
Order processing and fulfillment
Orders are processed on business days after payment authorization and any required checkout acknowledgements are completed. You will receive an order confirmation and, once fulfilled, a shipment notification with tracking details. Processing times may vary during peak demand or when additional verification is required.
Shipping
Methods, tracking, and delivery
We ship to eligible destinations using reputable carriers. Tracking is provided when available. Delivery timelines are estimates and may be affected by carrier delays, weather, or customs processing. Please ensure your shipping address is complete and accurate to avoid rerouting or return-to-sender events.
Shipping and returns FAQs
Answers to common questions about delivery, damaged shipments, and return eligibility.
When will my order ship?
Most orders ship after processing on business days. If an item is temporarily unavailable, we will notify you with updated timing or options.
Do you offer expedited shipping?
Expedited options may be available at checkout depending on destination and carrier availability.
How do I track my shipment?
When your order ships, we send a confirmation email with a tracking link. Tracking updates are provided by the carrier.
What if my package is delayed or marked delivered but not received?
Please allow up to 24 hours for carrier status updates. If the issue persists, contact us and include your order number and tracking details so we can assist.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the outer packaging and the product label. We will review and provide next steps based on the circumstances.
What is your return policy?
Due to the nature of laboratory reagents and quality controls, returns are generally not accepted once products have shipped. If there is a fulfillment error or verified transit damage, we will work with you on an appropriate resolution.