REFINED LABS
Privacy Policy
Refined Labs (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you access our website, create an account, contact us, or place an order.
By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy.
Scope and Key Definitions
This policy applies to information collected through our website and related services (collectively, the “Services”). “Personal information” means information that identifies, relates to, describes, or could reasonably be linked to an individual. “Processing” includes collecting, using, storing, sharing, protecting, and deleting information.
Information We Collect
We collect information you provide directly, information collected automatically through your use of the Services, and limited information from service providers that help us operate our website, process orders, and support customers.
Account and Contact Information
Name, email address, phone number, billing and shipping addresses, and account credentials. Used to manage accounts, fulfill orders, provide support, and send service-related communications.
Order and Transaction Information
Items purchased, order history, payment status, and related communications. Used to process transactions, prevent fraud, handle support matters, and maintain business records.
Payment Information
Payment card details are processed by our payment processors. We do not store full card numbers. We may receive limited payment method details, transaction identifiers, and payment status information.
Device and Usage Information
IP address, browser type, device identifiers, pages viewed, site interactions, and diagnostic data. Used to operate the website, analyze performance, improve security, and troubleshoot issues.
Cookies and Similar Technologies
We use cookies and similar technologies to remember preferences, enable cart functionality, support account access, improve website performance, and understand site usage. You can control cookies through your browser settings, but disabling cookies may affect certain features.
How We Use Information
We use collected information to operate and improve the Services, process and fulfill orders, provide customer support, communicate about accounts and transactions, personalize site experience, detect and prevent fraud or misuse, comply with legal obligations, and enforce our terms and policies.
We may also use information to help ensure compliance with applicable laws, regulations, and internal policies governing the sale and distribution of research-use-only products.
If you opt in, we may send promotional communications, updates, or product information. You may unsubscribe at any time using the link provided in our emails.
How We Share Information
We may share information with service providers that help us operate the Services, including payment processors, shipping providers, hosting providers, analytics tools, fraud-prevention services, and customer support systems. We may also share information with professional advisors, legal authorities when required, or in connection with a business transaction such as a merger, acquisition, or asset sale.
We do not sell, rent, or trade your personal information to third parties.
Data Retention and Security
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining records, resolving disputes, preventing fraud, and complying with legal, accounting, and regulatory obligations.
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and to object to or restrict certain processing. You may also opt out of marketing emails at any time using the unsubscribe link.
To submit a privacy-related request, contact us at support@refinedlabs.com.
Compliance and Intended Use
Refined Labs products are intended strictly for research and laboratory use only. We may process and retain information as necessary to support compliance with applicable laws, regulations, and policies related to research-use-only materials.
International Transfers
If you access the Services from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate. These jurisdictions may have data protection laws different from those in your location.
Children’s Privacy
The Services are not directed to children under 13, or under 16 where applicable, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.
Third-Party Links and Services
Our Services may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review third-party privacy policies before providing information.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Last updated: April 14, 2026