Privacy Policy
Last Updated: April 28, 2026
Refined Labs (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you access our website, create an account, contact us, or place an order.
By using our website or services, you acknowledge and consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you provide directly, information collected automatically through your use of our website, and limited information from service providers that support our operations.
- Account and contact information: name, email address, phone number, billing address, shipping address, and account credentials.
- Order and transaction information: products purchased, order history, payment status, shipping details, and customer support communications.
- Payment information: payments are processed by third-party payment providers. Refined Labs does not store full payment card numbers.
- Device and usage information: IP address, browser type, device information, pages viewed, and website interactions.
- Cookies and similar technologies: used to support cart functionality, account access, preferences, analytics, and site performance.
2. How We Use Information
We use collected information to operate our website, process and fulfill orders, provide customer support, communicate account or transaction updates, improve website performance, prevent fraud, maintain security, comply with legal obligations, and enforce our policies.
If you opt in, we may send promotional communications, product updates, or marketing emails. You may unsubscribe at any time using the link provided in our emails.
3. Information Sharing
We may share information with trusted service providers that help us operate our business, including payment processors, shipping providers, hosting providers, analytics tools, fraud-prevention services, customer support systems, and professional advisors.
We may also disclose information when required by law, to protect our rights, to prevent misuse of our website, or in connection with a business transaction such as a merger, acquisition, or asset sale.
We do not sell, rent, or trade your personal information under any circumstances.
4. Research Use and Compliance
Refined Labs products are intended strictly for laboratory and research purposes only. Products are not intended for human consumption, medical use, veterinary use, diagnostic use, or household use.
We may process and retain information as necessary to support compliance with applicable laws, regulations, payment processor requirements, fraud-prevention standards, and internal policies related to research-use-only materials.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, business recordkeeping, dispute resolution, fraud prevention, legal compliance, and accounting requirements.
7. Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, restrict, or request a copy of certain personal information. You may also opt out of marketing communications at any time.
To submit a privacy-related request, contact us at support@refinedlabs.com.
8. Cookies
We use cookies and similar technologies to enable core website functionality, remember preferences, support cart and checkout features, analyze performance, and improve user experience. You may disable cookies through your browser settings, but some website features may not function properly.
9. Third-Party Links
Our website may contain links to third-party websites or services. Refined Labs is not responsible for the privacy practices, content, or policies of third-party sites. We encourage you to review their policies before providing information.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at support@refinedlabs.com.